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Lottery Employees Placed on Administrative Leave; Drawings Will Still Be Held, Claims Process on Hold Until Re-opening

This week, Governor Laura Kelly announced most state employees will be placed on administrative leave starting Monday, March 23, 2020, and ending April 6, 2020, to help mitigate the spread of COVID-19. Because of this, the Kansas Lottery will be suspending most operations during this period.

All of the multi-state draw games will continue and all drawings held. This includes Powerball, Mega Millions, Lotto America, Lucky for Life, and 2by2. Kansas-only draw games will also continue to operate. This includes Super Kansas Cash, Pick 3, Racetrax, and Keno.  

The Kansas Lottery is committed to supporting its retailers throughout this process, and, as such, will continue providing shipments of instant tickets to retailers that choose to continue selling during this time. The Lottery encourages retailers to implement additional precautions to ensure the health and safety of their staff and players during the COVID-19 pandemic. These steps may include providing gloves and hand sanitizers to staff, as well as accepting credit or debit cards for transactions rather than cash for the foreseeable future.

Any prize of $600 or higher must go through a Lottery Headquarters claims process. From March 23 through April 6, however, the Kansas Lottery will not be able to process any walk-in or mail-in claims. The claims process is scheduled to resume April 6. It is unknown at this time when the Lottery will be able to re-open the lobby to walk-in winners. As such, the Lottery is asking players to continue using the mail-in claims process to claim prizes of $600 or higher.

Upon re-opening, claims will then be processed in the order they are received. No claims will be processed until after re-opening. For tickets that may expire March 23 through April 6, an extension will be granted on a case-by-case basis. Please contact lottery.info@kslottery.net if this applies to your prize.

To claim a ticket by mail, players must completely fill out the back of the ticket, sign it, and also include a printed and completely filled out claim form. Players can print a claim form from the Lottery’s website here or a retailer can print one off from a Kansas Lottery terminal. A completed claim form is required for each individual prize claimed.

The Kansas Lottery recommends players take a photo of their tickets or make a scanned copy of the front and the back of the tickets for their records before mailing. Tickets are accepted via standard mail, but the Lottery recommends sending claimed tickets by certified mail, registered mail, or some other service that allows players to track a package or letter’s progress. Please address tickets to: Kansas Lottery Claims, 128 N. Kansas Avenue, Topeka, KS 66603.

Players are encouraged to download the PlayOn® app onto their phones. The app is free and available in the Google Play Store and the Apple App Store. The PlayOn app now includes a new “ticket checker” function, meaning players can check their tickets to see if they are winners from home and not in a public environment.

In addition, the Kansas Lottery would like to remind players that using a Kansas Lottery vending machine to purchase tickets would decrease person-to-person interactions.

If players need assistance, they are asked to email lottery.info@kslottery.net, and a response will come as soon as possible. The Lottery thanks everyone for their understanding, and asks everyone to stay safe and wash their hands!