PROTECT YOUR WINNINGS
Kansas Lottery Security Tips To Our Players:
- Players are encouraged to sign the back of their instant,
pull-tab, or online tickets upon purchase in the event the tickets
are lost, stolen, or misplaced. It cannot be
stressed enough, please sign your tickets.
- To verify the amount of your win, most Lottery retail locations
have a Check-A-Ticket terminal provided, which allows players to
check their online tickets for winners.
- In addition, players may check for winning online ticket
numbers by accessing the Lottery website, by calling the Lottery at
1-800-544-9467 or by checking winning numbers published in the
- After purchasing an instant ticket or pull tab, the player
needs to play the game and not rely solely on finding the 3-letter
retailer verification code to determine if the ticket is a winning
ticket. The 3-letter verification code for winning prizes over $599
is meaningless. In the near future the lottey
plans to discontinue the 3-letter verification codes located on
instant (scratcher) tickets.
- If you believe there is an error in the amount won, contact
Kansas Lottery Security as soon as practical. Call
- If you mail a winning ticket to lottery offices, it is
suggested you make a copy of the front and back of your ticket for
your records. All tickets submitted to the
lottery for claims must have a signature.
- Please check terminal generated tickets to make sure the
printing is legible and complete. Do not accept partially printed
- Players should inspect their tickets to make sure the latex
covering the play area is intact. Players should not accept a
ticket if any part of the latex has been removed or tampered
- When cashing an online ticket, 2 validation receipts are
printed. Always ask the clerk for your copy of the validation
receipt and verify the amount of your winnings. When cashing an
instant ticket, a validation receipt is printed for the retailer
only. Ask to see the receipt.
- Winning tickets scanned through a lottery terminal will play
the sound of an old-time cash register, followed by a
computer-generated male voice saying, "You're a Winner!"; players
should always be alert for this sound, which alerts you that you
have a winning ticket.
- Most retailers have a Customer Display Screen
located near the lottery terminal that will display at the bottom
of the screen whether or not you are a
- Treat each ticket you purchase as a winning ticket and use the
safeguards suggested above to protect your winnings.
- Kansas Lottery tickets may only be sold at face value by
authorized retailers located in the state of Kansas. It is a crime
to sell Kansas Lottery tickets over the internet, by mail, by
electronic mail, or by telephone.
- The Lottery strongly suggests you sign
and check your instant (scratcher), pull tab, and
online tickets for winners prior to presenting them to a retailer
for cashing. You should always know in advance if you have a
- Claim forms may be obtained from a retailer, lottery office or
downloaded from the Kansas Lottery claim your prize website page.
The Security Division of the Kansas Lottery performs
covert retailer security checks as part of its Retailer Honesty
Assurance Program. The persons performing these checks may be
Lottery Enforcement Agents or their designees. The checks are
designed to protect the players winnings as well as to protect the
retailer against fraud or theft.
Tips To Avoid A Scam:
- Know that legal lotteries never require fees or surcharges to
be paid to collect a prize. Legitimate lotteries do not require
winners to pay anything up front to receive a prize.
- Reject telephone, mail or internet offers to buy a ticket or
chance in another state's or country's lottery. It is against the
law to purchase foreign lottery tickets or lottery tickets sold
outside of the state of origin. Scam artists use the names of both
legitimate and fraudulent lotteries to steal from unsuspecting
- Never provide personal information, such as bank account
numbers, credit card numbers and Social Security numbers over the
- Be very skeptical of "urgent" solicitations that require an
immediate response. It's a common tactic used in scams that gives
you little time to check out the offer.
- Beware of a prize notice for a contest or promotion you never
entered or do not remember entering.
- Legitimate lotteries do not guarantee that you will win a prize
and do not require people to join prize pools to play.
- If you believe you are a victim of a scam contact
the State of Kansas Attorney General Consumer Protection Division
by phone 785-296-3751 or Hotline 800-432-2310. Contact by
RETAILERS: Preventing Internal Theft
- Conduct thorough background checks before hiring prospective
employees. Call or visit previous employers.
- Advise all employees that it is company policy to prosecute any
theft or fraud by employees.
- Have a policy against employees attempting any lottery
transactions, sales or validations for themselves while on
- Install and maintain video cameras. Make sure footage is kept
for several days or weeks and allow only management to have access
to the recording systems.
- Balance instant and online ticket sales and inventory at each
shift change or at the very least, once a day.
Employee theft is the most significant source of inventory
shrinkage. Many of the problems handled by Lottery Security Agents
involve employee theft. The irony of this situation is that
internal theft can be better controlled than other types of theft,
such as robbery or burglary.
Preventing Inventory and Accounting Problems
The best way to avoid inventory and accounting problems is to
account for each and every ticket every day.
Ways to prevent inventory loss:
- Make management responsible for receiving and storing shipments
of lottery tickets.
- Check shipment documentation and confirm receipt of products
prior to consigning tickets.
- Keep all pack activation slips, validations, payout slips,
invoices and terminal activity reports in a secure location.
- Inventory products at the start of each shift and compare with
- Protect lottery products the same way you protect cash and cash
equivalents - secure them in a locked safe, drawer or cabinet.
- Present payouts on previously validated tickets by defacing
them with a marker, a hole-punch or tearing them in half.
- Use a daily accounting form to track inventories.
Lost or Stolen Tickets
Remember to report all ticket thefts to local law enforcement
agencies AND the Kansas Lottery Security Division as soon as
Time is critical
The sooner you notify the Lottery, the sooner we can help you!
The Kansas Lottery can track lottery products from the time a game
arrives in our warehouse until the game has ended. We resolve many
problems very quickly and help to identify those individuals
responsible for your losses. It is imperative that Retailers
contact the Security Division so that stolen tickets can be flagged
in our system. Be prepared to give the Lottery Agent the best
accounting of the products which were stolen that you can
This keeps anyone from cashing the tickets and alerts other
retailers to potential problems. Security Agents are immediately
notified when any attempt is made to validate those lottery
The Kansas Lottery Security Division strongly recommends keeping a
daily log of all lottery products.
Our agents can provide daily inventory forms for your
The Security Division tracks all activity related to the Kansas
Lottery's instant and online games. If suspicious activity is
detected, the Security Division may initiate an investigation that
could lead to the arrest and/or criminal prosecution of those
Did you know?
- It is a misdemeanor to knowingly sell a lottery ticket to
anyone less than 18 years of age or for any amount other than the
price fixed by the Lottery?
- It is a felony offense to falsely make, alter, forge, pass or
counterfeit a Kansas Lottery ticket with the intent to defraud
The Security Division of the Kansas Lottery is available to answer
your questions and assist you with your concerns.
Our hours are 8 a.m. to 5 p.m.
Monday through Friday
Cross-border fraud is a serious problem and it appears to be
For example, consumers in the U.S. and other countries lose
billions of dollars each year to telemarketers operating from
"boiler rooms" across the border who pitch bogus products, services
and investments. They also lose money to internet scam artists who
operate anonymously from places outside the U.S.
The most common cross-border frauds pushed by telemarketers,
spam mailers or misleading advertisements involve phony prize
promotions, foreign lottery schemes, advance-fee loan rip-offs,
travel offer scams, and unnecessary credit card loss
The Federal Trade Commission website has
information to help consumers spot, stop and avoid cross- border
fraud. You also can review examples of the Federal Trade
Commission's recent law enforcement actions against cross-border
scam artists, and learn how the agency is working with law
enforcement agencies in other countries to combat this
multi-billion dollar problem.
If you would like more information about cross-border
e-commerce, or you would like to file a complaint about
cross-border e-commerce, visit www.econsumer.gov, a website created by 17
international law enforcement agencies.
If you have questions or if you want to report
illegal raffles, quarter pusher machines, slot machines, "Cherry
Master" machines and "Skill Stop Machines", please contact The
Kansas Racing & Gaming Commission web site http://krgc.ks.gov.,
or by phone at 785-296-5800.